Excel Sports Academy

Welcome to the FAQs page. The following questions have again been asked during the last year, and may cover some queries you may have too.

Q. My children are not very sporty or particularly active, is this the right camp for them?

A. Excel Sports Academy encourages children to participate in all of the sporting activities. Whether an activity is tried for the first time, or a child has little experience, Excel's sports coaches generate great enthusiasm to ensure each session is approached in a fun and exciting way. A range of non-sporting activities means that a balance exists to maintain all interests.

Q. My son is 14, as an older child to the camp, will he be bored?

A. Excel's sports coaches recognise that older children require a different level of engagement, and especially during their least favourite activity! A bigger degree of responsibility and involvement within the organisation of the activity will bring about a better sense of participation.

Q. Having had many years of tennis tuition, will the excel plus Tennis option develop the skills
my daughters currently have?

A. Yes, a training programme has already been developed to meet the needs of children for the Tennis week and will suit those with minimal experience and those with significant skills. Excel's qualified specialised tennis coaches will identify each child's strength and individually bring them on.

Q. Why are the specialised sports for a full week rather than giving parents the option to book on a daily basis?

A. All excel plus activities give each child the opportunity to daily build up and apply their skills each day by taking an intensive programme to deepen their commitment and produce results. Experience has shown that consistent instruction by one of Excel’s specialist sports coaches or one of the qualified ski/climbing/dance instructors, or example, reinforces the friendly, familiar and fun environment in which the children learn.

Q. What if my child is sick and cannot attend?

A. Please call immediately to say your child is sick and not able to attend camp, and please don't send a sick child to camp to be looked after. As a security measure, should a child not arrive by 9.30am the General Manager will call the parent or guardian to confirm the non-arrival of a child expected that day at camp. Participants who cannot attend the camp through injury, illness or for any other reason will not be entitled to any refund or form of compensation. This is a standard condition consistent with similar organisations.

Q. I think my child may have left a favourite sweatshirt at the camp, what happens to lost property?

A. All lost property is laid out on a table in the dining hall. This way, caps, water bottles, jumpers etc that accumulate during the day can be accessed easily by children missing property. On a daily basis children are reminded to check for missing belonging. Items are easily identified if they are marked with a name, but Excel recognises this isn’t always practical. At the end of each week, in the closing speech, the camp manager will draw parents and guardian’s attention to the pile of lost property. Lost property will stay at camp until the end of the holidays, after which all items will go into storage for one week to give everyone an opportunity to claim things before being donated to a local charity shop.

1. Excel-sports reserve the right to exclude or refuse any participant at any time prior to or during the camp. Any additional cost will be at the parent/guardian's expense.

2. All participants are covered by the company insurance policy. Activities undertaken at other sporting venues will also be covered by the relevant organisation. Excel Sports does not accept liability for personal injury howsoever caused, nor for loss or damage to any property belonging to or travelling with a participant. Excel Sports does not accept any responsibility for losses or additional expense incurred due to sickness, weather or any other cause.

3. Excel Sports reserve the right to cancel or change the date of the camps. In the case of cancellation of a camp, Excel Sports will refund the full amount but will not be liable for any further compensation.

4. Cancellations for all bookings must be received at least four weeks before the camp to receive a full refund; likewise, cancellations of less than four weeks will have 20% returned. Cancellations of less than four weeks will have 10% returned. All cancellations must be acknowledged in writing.

5. Participants who cannot attend the full week through injury, illness or for any other reason will not be entitled to any refund or form of compensation.

6. The participants' parent(s)/guardian(s) consent to the use of any photos taken of their child, for the promotion of Excel Sports.

7. Excel's activities programme may be subject to change for reasons of safety, unsuitable weather conditions, or situations beyond Excel's control.

8. When attending camp, it is automatically assumed that consent is given to travel to and from a specialised activity.

9. When attending camp, it is automatically assumed that consent is given for children to participate in their own film-making activities. Parents not wishing their children to participate in the filming must make this known when booking, or children themselves not wishing to participate can inform the camp manager/camp staff whilst at camp. All films are destroyed at the end of the season.

10. Medication required during a visit to excel should be handed in on arrival to the camp manager, together with details of the dosage required and the method for administration.

11. First aid will be applied by staff at Excel on site; staff will support fully trained personnel at other venues in the case of emergencies.

12. Please ensure any changes of address or contact details that occur after a booking has been made are made known on arrival at camp.

13. It is important that children are not dropped off at camp before 8am, and are collected by 6pm.

Privacy and Security: Excel Sports Academy Ltd will need to collect vital information to complete a booking for its children’s holiday sports camps. All data is securely destroyed after one year. Information within the year is kept for subsequent bookings during the year, and names and addresses of parents and guardians are kept for the purposes of marketing Excel’s annual brochure. No information given to Excel is given to any other company or third party.

Excel Sports Academy accepts that some people may feel uncertain about paying for their bookings via merchant services over the internet. Under the Data Protection Act 1998, Excel has a legal duty to protect any personal information it collects from you and this extends to your credit or debit card details. Excel is registered with the Information Commissioner. Excel’s registration number for the Information Commissioner is Z8466847. As card security is a high priority, Excel will ensure that all payments will be processed efficiently and payment information collected treated confidentially and securely without unauthorised access. Excel uses PayPal as a secure payment system for its merchant services, for bookings on line and via the telephone. Excel will not use the recipient's email address for any other purpose than to send copies of booking confirmation and occasional updates about its service. For details of PayPal’s policy on privacy, visit the following site:

https://www.paypal.com/uk/cgi-bin/webscr?cmd=xpt/cps/securitycenter/buy/Privacy-outside.

On line bookings are transferred directly to PayPal where SSL technology means potentially sensitive information has a 128-bit encryption to provide the safest possible protection on the internet. A secure site can be identified by the padlock icon at the top right-hand address of the address bar at the top of the browser window. No access to information provided on the secure site about the debit or credit card details provided is available to Excel or any of its employees. At the end of the payment process on the secure site, a message will be displayed confirming that payment has been authorised. At the same time, Excel will receive a confirmation email from PayPal.

Transactional information via the telephone payments will be processed immediately on line. All debit and credit card details will only be retained for the purposes of completing the transaction, and will not be kept on record. Every transaction will require a separate entry using the card details given at the time. Refunds: Subject to Excel’s Terms & Conditions, where a refund is due, payments made via PayPal are supported within 60 days. Excel’s Terms & Conditions state: ‘Cancellations for all bookings must be received at least four weeks before the camp to receive a full refund; likewise, cancellations of less than four weeks will have 20% returned. Cancellations of less than four weeks will have 10% returned. All cancellations must be acknowledged in writing. Participants who cannot attend the full week through injury, illness or for any other reason will not be entitled to any refund or form of compensation’.

Should any security concerns or questions arise, please contact Excel’s General Manager, Monka Foo immediately on 0131 551 1442 or 07970 514 514 during office hours throughout the working week, or email monka@excel-sports.co.uk

Behaviour Policy & Action Management
Excel aims to provide a safe environment for children and staff to fulfil their personal potential, and in which the dignity of all individuals is respected. Swearing, bullying, aggressive, violent & verbal abuse and damage to property is not acceptable behaviour. Children must listen and follow instruction from all Excel staff. No child must endanger the safety of another or compromise the safety of others by distracting behaviour.

Please make any potential behavioural issues known to staff when making a booking.

Minor infringements will be dealt with by staff and reported to the Camp Manager.

The Camp Manager will deal with serious infringements, and where appropriate, the parent or guardian will be asked to remove their child from camp.

All infringements are reported to the General Manager.

Excel's Anti-Bullying Policies and Bully posters are available and on display at camp.

Complaints or concerns
Should a complaint or concern arise, make this situation known to the Camp Manager.
Should a situation not be satisfactorily resolved, for further discussion please contact the General Manager on 0131 551 1442.
If a complaint has not been satisfactorily resolved by Excel Sports Academy, contact can be made with the Scottish Commission for the Regulation of Care 0845 603 0890.

Excel's Child Protection Officer
Monka Foo General Manager Excel Sports Academy Ltd 0131 551 1442
















Welcome to the FAQs page. The following questions have again been asked during the last year, and may cover some queries you may have too. Q. My children are not very sporty or particularly active, is this the right camp for them? A. Excel Sports Academy encourages children to participate in all of the sporting activities. Whether an activity is tried for the first time, or a child has little experience, Excel's sports coaches generate great enthusiasm to ensure each session is approached in a fun and exciting way. A range of non-sporting activities means that a balance exists to maintain all interests. Q. My son is 14, as an older child to the camp, will he be bored? A. Excel's sports coaches recognise that older children require a different level of engagement, and especially during their least favourite activity! A bigger degree of responsibility and involvement within the organisation of the activity will bring about a better sense of participation. Q. Having had many years of tennis tuition, will the excel plus Tennis option develop the skills my daughters currently have? A. Yes, a training programme has already been developed to meet the needs of children for the Tennis week and will suit those with minimal experience and those with significant skills. Excel's qualified specialised tennis coaches will identify each child's strength and individually bring them on. Q. Why are the specialised sports for a full week rather than giving parents the option to book on a daily basis? A. All excel plus activities give each child the opportunity to daily build up and apply their skills each day by taking an intensive programme to deepen their commitment and produce results. Experience has shown that consistent instruction by one of Excel’s specialist sports coaches or one of the qualified ski/climbing/dance instructors, or example, reinforces the friendly, familiar and fun environment in which the children learn. Q. What if my child is sick and cannot attend? A. Please call immediately to say your child is sick and not able to attend camp, and please don't send a sick child to camp to be looked after. As a security measure, should a child not arrive by 9.30am the General Manager will call the parent or guardian to confirm the non-arrival of a child expected that day at camp. Participants who cannot attend the camp through injury, illness or for any other reason will not be entitled to any refund or form of compensation. This is a standard condition consistent with similar organisations. Q. I think my child may have left a favourite sweatshirt at the camp, what happens to lost property? A. All lost property is laid out on a table in the dining hall. This way, caps, water bottles, jumpers etc that accumulate during the day can be accessed easily by children missing property. On a daily basis children are reminded to check for missing belonging. Items are easily identified if they are marked with a name, but Excel recognises this isn’t always practical. At the end of each week, in the closing speech, the camp manager will draw parents and guardian’s attention to the pile of lost property. Lost property will stay at camp until the end of the holidays, after which all items will go into storage for one week to give everyone an opportunity to claim things before being donated to a local charity shop. 1. Excel-sports reserve the right to exclude or refuse any participant at any time prior to or during the camp. Any additional cost will be at the parent/guardian's expense. 2. All participants are covered by the company insurance policy. Activities undertaken at other sporting venues will also be covered by the relevant organisation. Excel Sports does not accept liability for personal injury howsoever caused, nor for loss or damage to any property belonging to or travelling with a participant. Excel Sports does not accept any responsibility for losses or additional expense incurred due to sickness, weather or any other cause. 3. Excel Sports reserve the right to cancel or change the date of the camps. In the case of cancellation of a camp, Excel Sports will refund the full amount but will not be liable for any further compensation. 4. Cancellations for all bookings must be received at least four weeks before the camp to receive a full refund; likewise, cancellations of less than four weeks will have 20% returned. Cancellations of less than four weeks will have 10% returned. All cancellations must be acknowledged in writing. 5. Participants who cannot attend the full week through injury, illness or for any other reason will not be entitled to any refund or form of compensation. 6. The participants' parent(s)/guardian(s) consent to the use of any photos taken of their child, for the promotion of Excel Sports. 7. Excel's activities programme may be subject to change for reasons of safety, unsuitable weather conditions, or situations beyond Excel's control. 8. When attending camp, it is automatically assumed that consent is given to travel to and from a specialised activity. 9. When attending camp, it is automatically assumed that consent is given for children to participate in their own film-making activities. Parents not wishing their children to participate in the filming must make this known when booking, or children themselves not wishing to participate can inform the camp manager/camp staff whilst at camp. All films are destroyed at the end of the season. 10. Medication required during a visit to excel should be handed in on arrival to the camp manager, together with details of the dosage required and the method for administration. 11. First aid will be applied by staff at Excel on site; staff will support fully trained personnel at other venues in the case of emergencies. 12. Please ensure any changes of address or contact details that occur after a booking has been made are made known on arrival at camp. 13. It is important that children are not dropped off at camp before 8am, and are collected by 6pm. Privacy and Security: Excel Sports Academy Ltd will need to collect vital information to complete a booking for its children’s holiday sports camps. All data is securely destroyed after one year. Information within the year is kept for subsequent bookings during the year, and names and addresses of parents and guardians are kept for the purposes of marketing Excel’s annual brochure. No information given to Excel is given to any other company or third party. Excel Sports Academy accepts that some people may feel uncertain about paying for their bookings via merchant services over the internet. Under the Data Protection Act 1998, Excel has a legal duty to protect any personal information it collects from you and this extends to your credit or debit card details. Excel is registered with the Information Commissioner. Excel’s registration number for the Information Commissioner is Z8466847. As card security is a high priority, Excel will ensure that all payments will be processed efficiently and payment information collected treated confidentially and securely without unauthorised access. Excel uses PayPal as a secure payment system for its merchant services, for bookings on line and via the telephone. Excel will not use the recipient's email address for any other purpose than to send copies of booking confirmation and occasional updates about its service. For details of PayPal’s policy on privacy, visit the following site: https://www.paypal.com/uk/cgi-bin/webscr?cmd=xpt/cps/securitycenter/buy/Privacy-outside. On line bookings are transferred directly to PayPal where SSL technology means potentially sensitive information has a 128-bit encryption to provide the safest possible protection on the internet. A secure site can be identified by the padlock icon at the top right-hand address of the address bar at the top of the browser window. No access to information provided on the secure site about the debit or credit card details provided is available to Excel or any of its employees. At the end of the payment process on the secure site, a message will be displayed confirming that payment has been authorised. At the same time, Excel will receive a confirmation email from PayPal. Transactional information via the telephone payments will be processed immediately on line. All debit and credit card details will only be retained for the purposes of completing the transaction, and will not be kept on record. Every transaction will require a separate entry using the card details given at the time. Refunds: Subject to Excel’s Terms & Conditions, where a refund is due, payments made via PayPal are supported within 60 days. Excel’s Terms & Conditions state: ‘Cancellations for all bookings must be received at least four weeks before the camp to receive a full refund; likewise, cancellations of less than four weeks will have 20% returned. Cancellations of less than four weeks will have 10% returned. All cancellations must be acknowledged in writing. Participants who cannot attend the full week through injury, illness or for any other reason will not be entitled to any refund or form of compensation’. Should any security concerns or questions arise, please contact Excel’s General Manager, Monka Foo immediately on 0131 551 1442 or 07970 514 514 during office hours throughout the working week, or email monka@excel-sports.co.uk Behaviour Policy & Action Management Excel aims to provide a safe environment for children and staff to fulfil their personal potential, and in which the dignity of all individuals is respected. Swearing, bullying, aggressive, violent & verbal abuse and damage to property is not acceptable behaviour. Children must listen and follow instruction from all Excel staff. No child must endanger the safety of another or compromise the safety of others by distracting behaviour. Please make any potential behavioural issues known to staff when making a booking. Minor infringements will be dealt with by staff and reported to the Camp Manager. The Camp Manager will deal with serious infringements, and where appropriate, the parent or guardian will be asked to remove their child from camp. All infringements are reported to the General Manager. Excel's Anti-Bullying Policies and Bully posters are available and on display at camp. Complaints or concerns Should a complaint or concern arise, make this situation known to the Camp Manager. Should a situation not be satisfactorily resolved, for further discussion please contact the General Manager on 0131 551 1442. If a complaint has not been satisfactorily resolved by Excel Sports Academy, contact can be made with the Scottish Commission for the Regulation of Care 0845 603 0890. Excel's Child Protection Officer Monka Foo General Manager Excel Sports Academy Ltd 0131 551 1442

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